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Returns

 Returns

(1) If for any reason you are unhappy with your goods, you have the right to return them and receive a refund provided:

(a) the goods are returned to: 5 St. Stephen's Street, Norwich, Norfolk NR1 3QL, United Kingdom within 14 days of your order being delivered to you; and (b) the goods are returned in their original condition, have not been damaged, washed, altered or excessively worn and include the original packaging and any related accessories or instruction books.

We will provide you with a refund to the card used when placing your order within 30 days of us receiving the goods in accordance with paragraph (1).  Original outward, and postage costs for returning items to us, will not be refunded.

Jonathan Trumbull Ltd is under no obligation to accept returns and provide refunds for goods that do not comply with paragraph (1) (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you.

 

Paypal Postage Returns

 In the event of a return, the postage costs that you incur from sending an item back to us can be refunded through Paypal by activating Return Shipping On Us on your Paypal account.

 To make use of this customers will need to comply to following:

  •  The orignal purchase was made through Paypal
  •  You apply for a postage refund within 14 days of you sending your return
  •  You have proof of the original transaction through Paypal, and a postage receipt

Paypal exclusions, rules and conditions apply.


Exchange An Item

Please follow the procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a separate transaction.  Exchanges on sale items and items whose price does not reach the free postage threshold may incur an additional shipping cost.

 

Christmas Returns


Starting from the beginning of December, any orders made online can be returned to our stores up until January 14th in accordance with the rules and regulations listed above.